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Privacy Policy

At Vishtik Technologies LLP. (including its subsidiaries or affiliated companies, are also referred to in this policy as ‘vishtik’, ‘we’ or the ‘Company’), We understand that you are trusting us with confidential information. We believe that you have a right to know our practices regarding the information we collect and use when you use our service or interact with us in any manner.

vishtik is a cloud-based web platform that enables organizations to manage their design specific requirements in the Solar industry. vishtik Mobile Apps are also part of the same offering. Also, vishtik operates https://www.vishtik.com website.

A User may be either an entity, for example, an employer who has executed an agreement with vishtik or with vishtik’s resellers or distributors who provide vishtik’s services (“Customer “) or a Customer’s users, for example, a Customer’s employees, of the Services or users of the Website (“End User(s) “) (Customer and End User shall collectively be referred to as “Users” or “you“).

This Privacy Policy describes the policies and procedures of vishtik on the collection, use, access, correction, and disclosure of your Personal Information on vishtik.com (the “Site”) or any of its subdomains and our Mobile Apps. Your Personal Information includes any information which, either alone or with other data, is reasonably available to Us and relates to you (“Personal Information”). This Privacy Policy also covers any of your Personal Information provided to Us and which is used in connection with the marketing of the services, features or content. We offer (the “Services”) to Our Clients and/or the support that We give you in connection with the provision of our Services and Mobile Apps.

This Privacy Policy describes the policies and procedures of vishtik on the collection, use, access, correction, and disclosure of your Personal Information on vishtik.com (the “Site”) or any of its subdomains and our Mobile Apps. Your Personal Information includes any information which, either alone or with other data, is reasonably available to Us and relates to you (“Personal Information”). This Privacy Policy also covers any of your Personal Information provided to Us and which is used in connection with the marketing of the services, features or content. We offer (the “Services”) to Our Clients and/or the support that We give you in connection with the provision of our Services and Mobile Apps.

For the purposes of GDPR or European Economic Area data protection law (the “Data Protection Law “), the data controller of the data processed through the Service is the Customer, who makes available and permits End Users or anyone on its behalf to access and use the Service. For data retained through the website or data processed not through the Service (i.e., contact details of potential customers for the purpose of engagement with vishtik), vishtik is the controller (the “Controller”).

Sharing of your Information

At times, you may be able to access other Third-Party Services through the Site, for example, by clicking on links to Third-Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding those Third-Party Services’ privacy policies.

We may share your information with third parties who provide services to Us. These third parties are authorized to use your Personal Information only as necessary to provide these services to Us. These services may include the provision of

         (i) email services to send marketing communications, 

         (ii) mapping services, 

         (iii) customer service or support, and

         (iv) providing cloud computing infrastructure

We employ and contract with people and other entities that perform certain tasks on Our behalf and who are under Our control, such as email service providers to send emails on Our behalf, mapping service providers, and customer support providers Our “Sub-Processors”). We may need to share Personal Information with Our Sub-Processors to provide Services to you. Unless We tell you differently, Our Sub-Processors do not have any right to use Personal Information or other information We share with them beyond what is necessary to assist Us. Transfers to subsequent third parties are covered by onward transfer agreements between vishtik and each Sub-Processor. A list of vishtik Sub-Processors that process the Personal Information of individuals located in the EU can be found here.

In some cases, we may choose to buy or sell assets. In these types of transactions, User information is typically one of the transferred business assets. Moreover, if We, or substantially all of Our assets, are acquired, or if We go out of business or enter bankruptcy, User information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Us or Our assets may continue to use your Personal Information as set out in this Privacy Policy. You will be notified via email and/or a prominent notice on Our Site of any change in the legal owner or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including national security or law enforcement. We also reserve the right to access, read, preserve, and disclose any information as We reasonably believe is necessary to

      (i) satisfy any applicable law, regulation, legal process or governmental request

      (ii) enforce this Privacy Policy, including investigation of potential violations hereof,

      (iii) detect, prevent, or otherwise address fraud, security, or technical issues;   

      (iv) respond to user support requests; or

      (v) protect Our rights, property, or safety.

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This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. We require all third parties to respect the security of your Personal Information and to treat it in accordance with applicable laws. We do not allow third party service providers and Sub-Processors We share your Personal Information with to use it for their own purposes and only permit them to process your Personal Information for specific purposes in accordance with Our instructions. Except as set forth above, you will be notified when your Personal Information is shared with third parties, and will be able to prevent the sharing of this information. Unless We otherwise have your consent, We will only share your Personal Information in the ways that are described in this Privacy Policy.

Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting Us. vishtik will make reasonable efforts to respond to the Audit in a reasonable time and subject to applicable law and to protect vishtik’s trade secrets (Customer’s personnel may be required to execute non-disclosure agreements).

vishtik retains data it processes on behalf of its Customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements. The data in vishtik is backed up for system continuity purposes, and each backup file may be stored for 90 days.

Each User must keep the appropriate backup of its data. vishtik is not responsible for any deletion of data or any breach to the database or any erroneous data unless otherwise agreed with the Customer.

After a termination of services by a Customer, an automated process begins that permanently deletes the data after 30 days. Once begun, this process cannot be reversed, and data will be permanently deleted.

Please note that some metadata and statistical information concerning the Use of the Service is not subject to the deletion procedures in this policy and so may be retained by vishtik in an anonymized manner for no more than required to conduct its business.  You will not be able to be identified from this data.

Some data may also be retained on our third-party service providers’ servers until deleted in accordance with their privacy policy and their retention policy. You will not be identifiable from this retained metadata or statistical information.

Anonymized aggregated data may be retained by vishtik for as long it is required to provide its services. Contracts and billing information may be retained as required by vishtik but at least five years from termination or expiration of the relationship with the applicable Customer or party.

Customers may retain Personal Information and other Data about an End User which the Controller owns and the End User may have no access to. If you have any questions about the rights of the Customer to retain and process your Personal Information, raise these queries directly with the Customer. You hereby agree not to assert any claim against vishtik in this regard and waive any rights regarding such Data and Personal Information, including the right to view and control such Data and Information.

If we are storing your personal information, you have the following rights to your information based on the services and your region.

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In the event that you have provided Personal Information to Us on our website vishtik.com, We will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by contacting Us at info@vishtik.com. We will respond to your request within a reasonable timeframe.

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If located in the European Economic Area (“EEA”), you have the following rights regarding your Personal Information where we directly collected from you and that we control. (This does not apply to data collected by our customer organizations):

You can request details of your Personal Information We hold. We will confirm whether We are processing your Personal Information and We will disclose additional information including the types of Personal Information, the sources it originated from, the purpose and legal basis for the processing, the expected retention period and the safeguards regarding data transfers to non-EEA countries, subject to the limitations set out in applicable laws and regulations. We will provide you free of charge with a copy of your Personal Information but We may charge you a fee to cover Our administrative costs if you request further copies of the same information.

At your request, We will correct incomplete or inaccurate parts of your Personal Information, although We may need to verify the accuracy of the new information you provide us.

At your request, We will delete your Personal Information if:

       (i)it is no longer necessary for Us to retain your Personal Information;

       (ii)you withdraw the consent which formed the legal basis for the processing of your Personal Information;

       (iii)you object to the processing of your Personal Information (see below) and there are no overriding legitimate grounds for such processing; 

       (iv)the Personal Information was processed illegally; 

       (v)the Personal Information must be deleted for Us to comply with Our legal obligations.

We will decline your request for deletion if processing of your Personal Information is necessary:

       (i)for Us to comply with Our legal obligations;

       (ii)for the establishment, exercise or defense of legal claims; or

       (iii)for the performance of a task in the public interest.

At your request, We will restrict the processing of your Personal Information if:

(i) you dispute the accuracy of your Personal Information;

(ii) your Personal Information was processed illegally and you request a limitation on processing rather than the deletion of your Personal Information;

(iii) We no longer need to process your Personal Information, but you need your Personal Information in connection with the establishment, exercise or defense of a legal claim;  

(iv) Or you object to the processing of your Personal Information (see below) pending verification as to whether an overriding legitimate ground for such processing exists.

We may continue to store your Personal Information to the extent required to ensure that your request to restrict processing is respected in the future.

At your request, We will provide you free of charge with your Personal Information in a structured, commonly used and machine readable format, if:

  (i) you provided Us with your Personal Information;

  (ii) the processing of your Personal Information is required for the performance of a contract;

  (iii) or the processing is carried out by automated means.

Where We rely on Our legitimate interests (or that of a third-party) to process your Personal Information, you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms. We will comply with your request unless We have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defence of legal claims. We will always comply with your objection to processing your Personal Information for direct marketing purposes.

You will not be subject to decisions with a legal or similarly significant effect (including profiling) that are based solely on the automated processing of your Personal Information, unless you have given Us your explicit consent or where they are necessary for the performance of a contract with Us.

You have the right to withdraw any consent you may have previously given Us at any time. In order to exercise your rights in this section We may ask you for certain identifying information to ensure the security of your Personal Information. To request exercising any of the above rights, please email Us at info@vishtik.com. We will respond to your request within 30 days or provide you with reasons for the delay.

​Usually, We will not charge you any fees in connection with the exercise of your rights. If your request is manifestly unfounded or excessive, for example, because of its repetitive character, We may charge a reasonable fee, taking into account the administrative costs of dealing with your request. If We refuse your request We will notify you of the relevant reasons.

The terms of this Privacy Policy will govern the use of the Service and any information collected in connection therewith, however, vishtik may amend or update this Privacy Policy from time to time. The most current version of this Privacy Policy will always be posted at:  otherwise agreed with the Customer, we endeavour to provide notice of material changes to this policy on the homepage of the website and (if applicable) via an e-mail. Such material changes will take effect seven (7) days after such notice was provided on our website or sent by email. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of Services will constitute your active acceptance of, and agreement to be bound by, the changes to the Privacy Policy.

 

If you have any questions (or comments) concerning this Privacy Policy, please email us at info@vishtik.com and we endeavour to reply within a reasonable timeframe, and not over 30 business days.

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